Policies & Terms

• 24 hours' notice requires for cancellations (48 hours' during Christmas week)
• No-shows charged up to 100% of treatment cost
• Late arrivals may result in reduced treatment time
• Patch test required at least 48 hours before tinting and microdermabrasion treatments
• Deposits may be required to secure bookings

All appointments must be booked in advance. Please ensure your contact details are correct at the time of booking so we can reach you if needed. Deposits may be required to secure your appointment.

We kindly ask for a minimum of 24 hours' notice to cancel or reschedule your appointment.

• Less than 24 hours' notice may result in a charge of up to 50% of the treatment cost
• During Christmas week, a minimum of 48 hours' notice is required

If you are unable to attend your appointment without notice, this will be treated as a no-show.

• No-shows maybe be charged up to 100% of the treatment cost
• Future bookings may require full payment in advance

Please arrive on time for your appointment.

• Late arrivals may result in reduced treatment time
• Full treatment cost will still apply
• Significant lateness may result in your appointment being cancelled and treated as a no-show

We accept cash, card, online payment where applicable and bank transfer.

• Deposits are non-refundable
• Full payment is due at your appointment unless paid in advance

Cancellation & No-Show Fees:

• Online bookings: charged automatically to the card used
• Phone/in-person bookings: added to your next appointment or required before rebooking

For your safety in line with insurance requirements:

• Patch tests are required at least 48 hours before tinting and microdermabrasion treatments
• Patch tests must be updated every 12 months
• A new patch test may be required if there are changes to your health, medication or pregnancy status

We reserve the right to refuse treatment if a patch test has not been completed.

At BEA.ZEN Beauty, we always aim to provide the highest standard of service. However, results may vary depending on individual factors such as skin type, hair type, lifestyle and aftercare.

If you are not completely satisfied with your treatment please contact us within 48 hours of your appointment so we can assess the issue.

• We may offer a complimentary adjustment or correction where appropriate
• Corrections must be booked within 7 days of the original appointment
• We do not offer refunds on completed services

Please note:

• We cannot be held responsible for results affected by failure to follow aftercare advice
• No corrections will be offered if you have had the treatment altered by another salon
• Results are not guaranteed as they vary from client to client

We are committed to working with you to achieve the best possible outcome.

• Valid for 12 months
• Non-refundable and cannot be exchanged for cash

Vouchers hold a monetary value and can:

• Be used across multiple appointments
• Be used against all individual treatments. They cannot be used towards courses, packages or promotional offers.
• Be topped up if needed

We collect the following information:

• Name
• Contact Details
• Appointment History
• Patch Test Results
• Relevant Health Information

This information is used to:

• Manage your appointments
• Contact you regarding bookings
• Ensure treatments are safe and suitable
• Send offer or updates (with your consent)

Your data is stored securely and never sold to third parties.

You have the right to:

• Request acces to your data
• Request correction or deletion
• Withdraw consent at any time

Client records are retained for up to 7 years for legal and tax purpose. Email addresses are stored securely until you unsubscribe or request removal.

Your information may be accessed by:

• BEA.ZEN Beauty staff
• Booking system providers (e.g Acuity)
• Tax authorities if required for auditing

• Results may vary depending on individual factors
• We reserve the right to refuse service where necessary
• Price and policies may be updates at any time

If you have any questions, please contact:

hello@bea-zenbeauty.com